Shipping policy
At Maray, each piece is created with care and attention to detail. Some styles may be made to order, while others may be available for immediate dispatch. The estimated dispatch timeline for your order will always be communicated at the time of purchase.
Order Processing
For made-to-order pieces, please allow approximately 10 to 15 business days for your order to be completed before dispatch.
Ready-to-ship pieces will usually be processed within 5 business days.
As many Maray pieces involve handcrafted processes and specialist finishing, certain orders may occasionally require additional time. If there is any significant delay, our team will contact you with an updated timeline.
Shipping Timelines
Once your order has been dispatched, estimated delivery times are:
India: 2 to 7 business days
International: 7 to 14 business days
International delivery times may vary depending on the destination and customs clearance.
Please note that delivery estimates begin from the date of dispatch, not the date the order is placed.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and order details.
From time to time, complimentary shipping may be offered on selected orders, destinations or promotions.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information via email or SMS.
If your estimated dispatch window has passed and you have not received tracking details, please contact us at [Maray customer care email] with your order number.
International Orders
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
These charges are not included in the product or shipping price unless explicitly stated at checkout and are the responsibility of the customer.
As customs requirements vary between countries, Maray is unable to determine or guarantee the amount of any duties or taxes that may apply.
Delivery Delays
While we do our best to ensure your order reaches you within the estimated timeframe, delays may occasionally occur due to courier operations, customs processing, weather conditions, public holidays or other circumstances outside our control.
If your shipment appears significantly delayed, please contact us and we will assist you in following up with the courier wherever possible.
Shipping Address
Please check your delivery address, phone number and contact details carefully before completing your order.
If you notice an error, contact us as soon as possible at [Maray customer care email]. We will do our best to make the change before dispatch, but we cannot guarantee amendments once an order has entered processing or has already been shipped.
Need Help?
For any questions regarding your order, dispatch or delivery, please contact us at [Maray customer care email].