Refund policy

We want your Maray piece to feel right for you. If you would like to return an item, please read the policy below before submitting a request.

Returns

We accept returns for store credit only.

Return requests must be made within 15 days of receiving your order.

To be eligible for a return, the item must:

Be unworn, unwashed and unused
Have all original tags attached
Be returned in its original packaging
Show no signs of alteration, staining, damage or wear
Be accompanied by valid proof of purchase

To request a return, email us at [Maray customer care email] with your order number and reason for return.

Please do not send your order back before receiving confirmation from our team.

Return shipping or pickup costs will be paid by the customer. Once we receive and inspect the item, approved returns will be issued as store credit.

If the item does not meet the return conditions above, the return will not be accepted and the item may be sent back to you.

Refunds

We do not offer refunds for change of mind, sizing issues or regular returns.

Refunds are only available if an item is confirmed by our team to be:

Damaged on arrival
Defective
Incorrectly sent

If a refund is approved, it will be returned to your original payment method.

Please allow up to 10 business days after processing for the refund to appear in your account, depending on your bank or payment provider.

Damaged, Defective or Incorrect Orders

If there is an issue with your order, please contact us at [Maray customer care email] as soon as possible after delivery.

Please include:

Your order number
A description of the issue
Clear photographs or videos showing the damage, defect or incorrect item

Once reviewed, we will confirm the appropriate resolution, which may be a replacement, store credit or refund.

Handcrafted Variations

Maray pieces may include handmade or hand-finished details. Because of this, slight variations in stitching, embroidery, lace placement, texture or finish may occur between pieces.

These small differences are a natural part of handcrafted production and are not considered defects.

Exchanges

We do not offer direct exchanges.

If you would like a different size or style, please return the eligible item for store credit and place a new order separately.

All new orders are subject to availability.

Items That Cannot Be Returned

The following items are not eligible for return or store credit:

Made-to-order pieces
Customised or personalised pieces
Items that have been worn, washed, altered or damaged after delivery
Items returned without their original tags

The only exception is where an item arrives damaged, defective or incorrect.

For any questions regarding returns, refunds or your order, please contact [Maray customer care email].